Återbetalningspolicy

Return Policy

We want you to be completely satisfied with your purchase from Minvoir.
If you have any questions about returns, you can always contact us at info@minvoir.com.
Our tights are considered intimate items. For hygiene reasons, they are final sale and, as a rule, cannot be returned.

When can I return an item?
You can only return an item if it is unopened and still in its original packaging.
Return requests must be submitted within 30 days of delivery for an exchange, store credit or refund.
Return shipping costs are the responsibility of the customer.
Items that we receive opened or used are not eligible for a refund.
Consumers within the EU have a legal right of withdrawal within 14 days, unless the product is excluded for hygiene reasons and the seal has been broken.

Damaged, incorrect or missing products
Damaged, incorrect or missing products must be reported within 7 days of receipt.

International returns & customs
For international returns, all import duties, taxes and customs fees are entirely the responsibility of the customer. These costs will not be reimbursed by us.

How do I return an order?
Always follow these steps:

Step 1 – Contact us
First, send an email to our customer service team to check whether your order is eligible for a return. Returns sent to us without prior contact may always be rejected.

Step 2 – Receive return instructions
If your return is approved, we will send you the return address and further instructions.

Step 3 – Send your items back
Return your products according to the instructions you received.
Returns sent without prior contact may be refused.
We recommend sending returns with a tracking number. We are not responsible for lost return shipments.

Refunds
Once we have received and inspected your return, the purchase amount will be refunded to your original payment method. Refunds are processed within 14 days of approval.

The fine print
We reserve the right to refuse returns, exchanges or refunds if we suspect that our policy is being abused.
This return policy applies to all countries we ship to and may be changed at any time.

WARRANTY

We offer a 30-day warranty on all our tights. This means that if your tights get a ladder within this period, we will offer you a solution. Depending on the situation, this solution may be a full refund, a free new product or a large discount on a new pair. Please contact us first and we will check whether you are eligible for a replacement, discount or refund. Tears, lines, ladders or other damage caused by the customer are not covered by the warranty.
Black lines or small holes may appear in the tights and are also not covered by the warranty. Black lines can often be removed by the customer by gently stretching the fabric over the line, both horizontally and vertically.

Can I exchange my purchase for something else?
We are currently unable to process exchanges. Please contact customer service if you would like to make an exchange. You can ask us for the return instructions and place a new order.

By placing an order with Minvoir, customers acknowledge and accept this return policy.